Guest & Club Policy




As a member of One Health Clubs you agree to follow our general Club policies and procedures as outlined below.

  1. Enter and exit the Club through the main entrance only
  2. Enter your membership number upon arrival to the Club for each and every visit
  3. A valid picture is required to be taken for all members for identification
  4. Be respectful of the Club hours and plan your workouts accordingly so you have exited the Club by closing time
  5. Be respectful of all department policies (as listed below)




  • All guests are required to fill out a Welcome Form prior to their workout and to pay the $25 (includes hst) guest fee. For a tennis guest they would pay $35 (includes hst)
  • Adelaide Club reciprocal fee: $10 + hst
  • Fitness Institute: NO LONGER OFFERED – would pay regular guest fees
  • Oakville Club member fee: $15+hst

ALL guests are required to see a Membership Representative prior to coming in for their guest workout
In order to maintain our high level of customer service and ensure your guest will have a pleasant, enjoyable and safe experience at One Health Clubs.

If the guest has been in before, they are still required to complete a new Welcome Form as they are only valid for one day. Together with completing the Welcome Form they are required to provide Photo ID for identification and for safety reasons as the club is responsible for knowing who is in the club at all times in case of an emergency.

Departmental Policies


We have adopted policies for our indoor aquatics areas (“pool” or “aquatics” area) for your safety and enjoyment. These policies supplement any posted rules and regulations. You must follow all policies, rules, regulations and directives at all times, whether they are written, posted or orally delivered by a lifeguard, attendant or other One Health Clubs team member. Failure to do so may result in your removal from the pool area or suspension or termination of guest privileges or membership.

Pool Etiquette
When deciding to use the pool, we ask that you familiarize yourself with the One Health Clubs Etiquette for the Aquatic area and respect all policies and procedures that are in place.

All participants using the pool must abide by the regulations of Health Canada and the Region of Peel and are required to take a shower using warm water and soap, then thoroughly rinsing off all soap before entering the pool. Band Aids will fall off in the water, so please make sure that they are removed and thrown in the garbage before entering the pool area. Swimmers with open sores, wounds or warts should not be entering the pool and if noticed, will be asked to leave immediately.

If equipment is taken to use in the pool, then this should be returned to the proper storage area at the completion of your swim/workout. Please do not leave equipment lying around on the pool deck as this can be considered a hazard. Noodles, flutter boards and belts are not life preservers and should not be used in replace of a life jacket if needed.

Class Participants
When coming to participate in a class, we ask that you please arrive on time and always check with the instructor or Lifeguard to make sure the pool has not reached capacity. Talking during classes is a distraction for the instructor and other participants so we ask that chatter take place before or after the class time and you respect the instructor and other participants.

Lane Swimmers
We recommend you check the Aqua Class Schedule to confirm when all pool lanes are open for lane swimming or when there are classes/programs going on that restrict the number of lanes available. When Family Swim is in progress there will be a total of 24 participants allowed in the pool area. The roped off lanes are for sharing and can hold up to 3 members at a time. Before entering a lane with another swimmer, be sure to approach them in a friendly and polite manner to make them aware that you are joining in the lane and clarify which side to stay on while swimming. Water joggers should stay to the open area of the pool to allow for maximal use of the lanes for swimmers.


  1. Kids Club is available to all members and their guests. However, that parent or guest must remain inside the Club for the duration of time their child is signed in at Kids Club.
  2. The Kids club welcomes children from 6 weeks to 12 years of age.
  3. Kids Club staff are permitted to remove any child who misbehaves. Staff will inform the parents/guests immediately.
  4. Parents are responsible for bringing extra diapers, clothing and indoor shoes for their child’s needs.
  5. Parents may bring snacks for their child, however due to allergy awareness, we do not allow snacks that contain peanuts or peanut products.
  6. Children that show signs of illness will not be permitted for the benefit of staff and the other children at the Kids Club. If a child shows signs of illness while at the Club, parents will be informed immediately.
  7. Staff at the Kids Club are not permitted, under any circumstances to administer medication to any children.
  8. All parents/guests must sign in and sing out when pick up their child.
  9. Kids Club staff will not release the child to anyone except the parent that signed them in unless clearly communicated by this parent/guest.
  10. It is the responsibility of the parent/guest to clearly communicate any allergies that your child(ren) may have


We offer introductory to advanced group fitness classes focused on cardio and resistance training (e.g., athletic and choreographed), flexibility, balance and strength. We also offer mind/body classes including yoga, hot yoga and Pilates.

Reserving Space or Equipment. Any space or equipment that is unoccupied five minutes prior to class is considered available for use by any class participant in the room. You may reserve only one bike for yourself on the day of the class and only one hour prior to the start of class by placing a towel or a water bottle on each bike. You may not reserve bikes the night before a class. The equipment in our studios is for use by class participants only upon the instruction of One Health Clubs team members.

Class Etiquette. We request that you arrive for class 5 minutes early to prepare your space or equipment (e.g., bike, yoga mat/props, etc.) and, as applicable, sign in. The warm up at the outset of the class is an important part of the work out. If you arrive late, please enter the class quietly and appropriately. Because classes are designed as group activities, you should follow the instructor’s routines or instructions consistent with your personal abilities and limits. You must wait for a class to conclude before entering the studio to prepare for the next scheduled class. Please wear attire and, except for yoga, shoes appropriate for the class. You must have a sweat towel for cycle and mat work, and may keep closable, unbreakable water bottles at the perimeter of the studio. No other personal effects are permitted in the studio. Your cell phones must be turned off or in silent mode. After class, please wipe down and return all equipment to its proper place. Only One Health Clubs team members may operate the stereo equipment.

Special Yoga Etiquette. To avoid disruption, you should not enter class during opening meditation or leave during the closing resting pose. If you must leave class, please inform the instructor at the outset and do so before the final pose. You may not wear shoes in the Hot Yoga Studio. You should wear comfortable layered, stretchable clothes, and no shoes, perfumes, or heavy jewellery. All male participants are required to wear a shirt for the duration of the class.

Special Hot Yoga Etiquette and Guidelines
All Hot Yoga participants are required to fill out a Hot Yoga Waiver prior to participating in your first class. You can print a waiver off this website and hand it in at reception or you can fill out a waiver at the reception desk.

  • arrive 10-15 minutes early to acclimatize to the heat
  • refrain from eating a heavy meal 2-3 hours before practicing
  • arrive well hydrated and bring water with you
  • inform your instructor if you are working with any serious injuries or limitations to ensure you receive modifications
  • there will be no admittance to class once the class has started. We ask once you enter the hot studio for a class you stay for the duration, even if you need to rest in child’s pose

Who should NOT practice hot yoga?
Exercising in hot temperatures can put stress on the cardiovascular system therefore hot yoga is not recommended for:

  • pregnant women
  • frail elderly people or young children
  • people with chronic disease or who have suffered heat strokes/heat stress in the past
  • people with Cardiovascular disease, including aneurysm, angina, artherosclerosis, congenital heart disease, high blood pressure, stroke
  • people suffering from asthma, diabetes, epilepsy, kidney disease, fluid retention or sleep deprivation
  • people who have alcohol or stimulant drugs in their system

If I take prescription drugs are there any concerns if I do hot yoga?
Some prescription medications like cardiac drugs, beta blocker and anticholinergic or antimusccarine medications (prescriptions for Parkinson’s Disease) may interfere with the body’s heat loss mechanisms making those who use them more susceptible to heat illness.

If you develop the following symptoms during hot yoga, activity must be discontinued:

  • a feeling of sudden and severe fatigue
  • nausea &/or dizziness
  • cramping
  • muscle weakness
  • a cessation of sweating accompanied by hot skin
  • a period of inexplicable irritability, malaise, or flu like symptoms


Age Limit. You must be at least 18 years old to enter and use the workout floors. In some circumstances, you may be at least 16 years old, provided you are accompanied by a One Health Clubs Personal Trainer or parent/legal guardian.

Equipment. You must follow all safety procedures for equipment use and refrain from dropping free weights. If you have any questions about equipment use, please see a One Health Clubs coach or personal trainer to familiarize yourself with its use. You must turn off, return or replace all equipment used to its original condition when you are not using it. Please wipe down equipment with antibacterial wipes located on the workout floors before and after use.

Equipment Etiquette. Take care of what’s available. Don’t let weight stacks crash down at the end of a set. Don’t drop the weights when you’re done either—it’s loud and very distracting for others around you. Remove your weight plates. You wouldn’t want to strip a few hundred pounds off the bar every time you go to the rack, so don’t leave anything on the bar when you’re done, either. For dumbbells, we have labelled designated spots for each one, so put them back in those spots. This will also save time when you’re looking for what you need.

Equipment Reservation. You may not reserve equipment for your personal use, such as with a towel, sign or note unless otherwise permitted (such as immediately prior to a scheduled Group Fitness class). You must honour all signs on equipment, including notices that the equipment has been reserved or is out or service for maintenance.

Equipment in Disrepair. If you notice that any equipment is in disrepair, do not use it. Please report it immediately to a One Health Clubs team member. We are not responsible for injuries sustained while using equipment, even in the event of equipment failure, malfunction or disrepair.

Personal Items. You may not bring or set bags, clothing, food or other items on the equipment or workout floors. You may not use cell phones or laptops on the workout floors, including specifically while using any equipment.

Personal Hygiene. Exercising will make you sweat and that can cause body odour. Wear a good deodorant/antiperspirant to keep odour to a minimum, but don’t spray yourself with perfume before hitting the gym—some people are very sensitive to scent and get headaches or migraines from the chemicals.

Be thoughtful, respectful and have a great workout.


  • Anyone under the age of 16 years old is not allowed in the locker rooms at any time and are required to use the Family Change room only (if available)
  • Towels and toiletries are for use when in the Club only
  • Used towels should be placed in the hampers provided when you are finished with them
  • Lockers are for Day Use Only and items should be emptied and tidied out at the end of your visit that day
  • Cubbie lockers are available for overnight rental for an additional fee. See a Membership Representatives for more details if you are interested
  • Showers are required before entering the whirlpool
  • Cell phones are not permitted in the locker rooms and wet areas
  • Please be considerate of others with your personal hygiene routine and tidy your effects when you are finished your visit


  • Shaving, oils, lotions, liquids, magazines, newspapers and food are not permitted in the sauna or steam rooms at any time
  • Please refrain from pouring any liquids on the rocks as this is a hazard and may cause electrical shock
  • Workout clothes and/or bathing suits may not be left in the sauna to dry
  • Showers are required before entering the steam or sauna room
  • If you are pregnant, have high blood pressure, diabetes, respiratory, heart condition or are under medical treatment, please consult your physician before using the steam and/or sauna room
  • Towels should be placed down between you and benches


Court Reservations. You must reserve squash tennis courts through the Club’s Front Desk or by reserving online through You may reserve a tennis court for no fee if you have a valid Tennis Membership. Courts may be booked up to six days in advance. You may reserve up to 40 minutes of squash court time up to six days in advance (no double or consecutive bookings allowed). You are limited to one squash reservation per day. Courts may not be reserved by a member for purposes other than for the sport they are designed.

Court Usage. Only the game of squash may be played on a squash court with proper squash equipment (squash ball and non-marking sole shoes). No racquetball, basketball, bouncing of volleyballs, medicine balls, lacrosse on walls is permitted. No food or drinks allowed on the courts. You may not use the walls to bounce off of when playing.

Attire and Eyewear. When playing any racquet sports, you must wear shoes with non-marking soles. When playing squash, we strongly encourage that you wear protective eyewear approved by U.S. Squash & Squash Ontario.

Tennis Dress Code:
• Proper non-marking tennis footwear is mandatory.
• Attire designed specifically for tennis is suggested.
• Bathing suits, tank tops for men, and shirts that show the midriff for women are not permitted.
• Shirts must be worn at all times.
• Cut-offs, denim, and ragged clothing are not permitted


One Health Clubs Leagues and Lessons. We employ One Health Clubs staff and online tools to facilitate play in tennis and squash leagues, tournaments and programs. In Clubs with tennis, we also employ teaching pros who offer private and semi private tennis lessons, group clinics and team practices. In some Clubs, we employ teaching pros or coordinators to provide private squash lessons. For more information refer to our Racquets page on our website.

No Leagues or Lessons by Members or Guests. You may not host, organize or participate in informal or formal racquet sports leagues, tournaments or programs in our Clubs-whether for free or a fee-that are not sponsored, organized or sanctioned by One Health Clubs. Also, whether or not you receive compensation for it, you may not teach private or personal tennis or squash lessons in our Clubs. One Health Clubs retains sole discretion to determine whether a member or guest is engaged in such conduct.

Cancellation. Subject to the following cancellation policies, you may cancel a court reservation online through or a private lesson or participation in a One Health Clubs league, tournament or other program via email to the pro or coordinator.

  • Tennis. You will be charged a fee, or forfeit the prepaid fee, for any tennis court reservation, lesson, or participation in a One Health Clubs tennis league, tournament or other program that you fail to cancel at least 24 hours in advance.
  • Squash. You will forfeit the fee for a private lesson if you fail to cancel at least 24 hours in advance. You will forfeit the fee for participation in a One Health Clubs league, tournament or other program if you fail to cancel before the sign-up deadline.


  1. Tennis section members in good standing are reminded to refrain from making Personal Bookings on days where said member has also or already played in a pre-booked doubles round robin, league or team practice; particularly during peak season (November 1st to May 1st)
  2. Members may book 2-3 personal bookings per week without court fees and may participate in a maximum of two in-house sanctioned leagues or drop-in doubles venues, up to a maximum of 5 days of play per 7 days week or in any booking period.
  3. Tennis section members must cancel courts they have booked but cannot use/make no less than 12 hours in advance. Tennis courts booked that are left vacant/empty at actual time of booking will result in a suspension of the members booking privileges for 1 month for first occurrence. Should a 2nd occurrence take place then the member will receive a written warning from the Racquets Director. Should it continue the Club reserves the right to terminate all tennis member privileges.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:
2021 Cliff Road
Mississauga ON  L5A 2N7

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